We do our best to prepare every order as soon as we receive it. Delivery time by default is NEXT DAY delivery.
Delivery terms and conditions:
- 3 attempts for delivery will take place for each shipment after which if the attempts fail due to customer unavailability or rejection of the order then a full delivery charge will apply as a return-to-origin charge.
- Our delivery working hours are from 9.00 AM till 5.00 PM Monday to Saturday. Sunday and public holidays are days off. Orders received on days off will be proceeded on the next business day and delivered on the following business day after.
- The order cut off timings:
Next day delivery – orders made before 2.00 PM – 15 AED (Ramadan Timings – orders made before 12 PM)
Same day delivery – orders made before 12.00 PM – 30 AED
- Remote area delivery (applicable for next day delivery) charges within UAE will be 30 AED on top of basic delivery charges.
Delivery charge is FREE for orders above 200 AED for all Emirates.
We send orders to addresses outside UAE via DHL Express and FedEx. Delivery can take 3 – 10 working days depending on your specific location.
Please note that international parcels are experiencing delays of up to 10 days due to COVID-19. We thank you for your patience during this time.
Shipping prices will vary depending on the size of your order and your shipping address location. You can get a shipping estimate by contacting us via the WhatsApp chat on our website or by sending us an email at firstname.lastname@example.org
Please note that for international orders, the customer is responsible for all import duties, taxes and customs clearance fees.
International Import restrictions:
International customers need to be aware of the import rules for their own country before making an order. We advise you to research the honey importing rules and regulations of the country you are wanting to send honey to before purchasing our honey. We will not take any responsibility if your country does not accept our honey.
- Australia: Honey CAN NOT be imported into WESTERN AUSTRALIA
- Mexico: Honey CAN NOT be imported
- Russia: Honey CAN NOT be imported
- Switzerland: Honey CAN NOT be imported
- Spain: Honey CAN NOT be imported
- Philippines: Honey CAN NOT be imported
- Egypt: Honey CAN NOT be imported.