Delivery information

Domestic orders:

We do our best to prepare every order as soon as we receive it. Delivery time by default is NEXT DAY delivery. 

Delivery terms and conditions:

  • 3 attempts for delivery will take place for each shipment after which if the attempts fail due to customer unavailability or rejection of the order then a full delivery charge will apply as a return-to-origin charge.
  • Our working hours are from 8.00 AM till 6.00 PM. Friday and public holidays are off.
  • The cut of time for the delivery is:

    Next day delivery – 2.00 PM – 10 AED

    Same day delivery – 12.00 PM – 25 AED

    2 hour delivery – anytime between 8 AM and 5 PM – 30 AED

    Remote area delivery (applicable for next day delivery) charges within UAE will be 30 AED on top of basic delivery charges

    For international delivery rates, please contact us.

Delivery charge is FREE for orders above 200 AED for all Emirates.

International orders:

We send orders to addresses outside UAE via DHL Express and FedEx. Delivery can take 3 – 10 working days depending on your specific location.

Please note that international parcels are experiencing delays of up to 10 days due to COVID-19. We thank you for your patience during this time.

Shipping prices will vary depending on the size of your order and your shipping address location. You can get a shipping estimate by contacting us via the WhatsApp chat on our website or sending us an email to hello@princessbee.eu

Please note that for international orders, the customer is responsible for all import duties, taxes and customs clearance fees.

International Import restrictions:

International customers need to be aware of the import rules for their own country before making an order. We advise you to research the honey importing rules and regulations of the country you are wanting to send honey to before purchasing our honey. We will not take any responsibility if your country does not accept our honey.

For example:

  • Australia: Honey CANNOT be imported into WESTERN AUSTRALIA
  • Mexico: Honey CANNOT be imported
  • Russia: Honey CANNOT be imported
  • Switzerland: Honey CANNOT be imported
  • Spain: Honey CANNOT be imported
  • Philippines: Honey CANNOT be imported
  • Egypt: Honey CANNOT be imported.
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